Privacy policy

The Aligned Journey, Inc., dba Between Soulful Hearts and www.BetweenSoulfulHearts.com

Privacy Policy

YOU MUST READ THIS PRIVACY POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE USING  THE SITE.

The purpose of this Privacy Policy is to provide information to Site visitors with concerns about how their Personally Identifiable Information is used during and after visiting the Site. The following describes the types of information that we collect, what that information is used for, and the measures we take to protect that information.

It is the responsibility of each visitor, user, and registrant to review these documents prior to using the Site or registering for any program. By accessing, and using, the Site, and purchasing Content from the Site, you thereby warrant that you have read, understood, and accepted all terms, conditions, and policies, including but not limited to this Privacy Policy, the Company Disclaimer, Site Terms & Conditions of Use, and FAQs (collectively herein referred to as “Site Policies”).

If you have any questions about this Privacy Policy, please contact the Company at info@BetweenSoulfulHearts.com.

 Upon review of all Site Policies, if you do not agree to the terms therein, you are therefore prohibited from accessing and otherwise using the Site. Continued use will be construed as specific performance in accordance with the terms of all Site Policies. 

 1.  Definitions

“Company”, “We”, “I”, “Our”, or “Us” means The Aligned Journey, Inc., dba Between Soulful Hearts and the Site, www.BetweenSoulfulHearts.com, and any employees or assigns, including but not limited to Dr. Diane Robertson.

“Content” means any and all text, images, videos, or audio recordings contained on the Site, including, but not limited to, emails and other communications distributed by the Company or via the Site,  all downloadable materials that are purchased, viewed, or otherwise offered on the Site, and all blog posts, newsletters, communications, platforms, graphics, designs, documents, information, video, audio, recording, templates, and materials.

 “Personally Identifiable Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. Such as, names, addresses, email addresses, telephone numbers, credit card information, site behavior, and other data.

 “Products and Services” means the Site, www.BetweenSoulfulHearts.com, and all Content, and associated offerings, including but not limited to email lists and newsletters, social media content, blog posts, courses, coaching services, guides, eBooks, forms, worksheets, workbooks, website materials, videos, and any other educational materials and information made available through the Site, all associated platforms and communication channels, interactive areas, emails, blogs, virtual discussions, bulletin boards, virtual calls, virtual meeting platforms, and any other electronic communications facilitated through the Site or operated by the Company.

 “Site” means www.BetweenSoulfulHearts.com and any and all of the Company’s associated pages, tabs, landing pages, forms, or sub-pages.

 “You” or “Your” means the visitor, user, customer, registrant, or viewer of the Site.

 2. Company Statement:

 The Site and Content are owned by The Aligned Journey, Inc., dba Between Soulful Hearts.

Information, materials, courses, and program content provided by the Company, Site, Content, and Products and Services are intended for educational and informational purposes only and are not to be relied on or as a substitute for professional psychological therapy and treatment.

3. What kind of Personally Identifiable Information do we collect?

The Company is committed to protecting your Personally Identifiable Information, and only collects or uses your Personally Identifiable Information in accordance with this Privacy Policy.

 Personally Identifiable Information Provided by You:

 When using the Site, filling out forms, purchasing products, providing comments, or contacting us, you may submit such information as your name, email address, website address, mailing address, and payment or credit card information. We will use this information to deliver Products and Services to You, and to improve the performance and applicability of the Site.

 The Site may include interactive areas such as comments, blogs, forums, emails, virtual discussions, bulletin boards, or other forms where You may voluntarily disclose Personally Identifiable Information. Any information you voluntarily disclose in these areas, which are likewise used by other participants, may be viewed, collected, or used by them. We do not control and are not responsible for the conduct, communications, or actions of users within these interactive environments, or their subsequent use of any Personally Identifiable Information that is disclosed to them.

 Personally Identifiable Information Collected Automatically: Certain information may be collected automatically, which may include Personally Identifiable Information, educational information, IP address, browser type, operating system, device type, screen resolution, how long you stay on a page, pages visited, links clicked, scroll depth, search queries within the site, purchase history, items left in shopping carts, saved preferences,  and any other information that could help improve the user experience or site functionality.

 Through the Site, the Company may use data collection technology, such as Google Analytics, Jetpack, or others (hereinafter referred to as the “Data Collection Companies”), to collect information related to your use of the Site. Generally speaking, this includes information about your geographic location and Site behavior. The Data Collection Companies also provide us with information about what type of device or software you use, your IP address (with location information), and whether you view the Site on mobile, tablet, or desktop.

 If such information is collected automatically, it will be used for statistical purposes, and to improve the user experience and site functionality.

 4. What if the Personally Identifiable Information we have about you is incorrect or you want to update it?

 If the Personally Identifiable Information we have collected about you is incorrect or incomplete in any way, or you would like to update what we have, please contact the Company at info@BetweenSoulfulHearts.com. We will use our best efforts to attempt to make the appropriate corrections when notified, as long as the corrections requested to be made are not fraudulent or otherwise incorrect.

5. When do we collect Personally Identifiable Information?

We collect Personally Identifiable Information from you throughout the course of your use of the Site, including when you purchase, order, or sign up for Products and Services, download our free materials or resources, subscribe to our newsletter, fill out forms, browse or visit the Site, view Content, make other purchases, and otherwise enter any of your Personally Identifiable Information into the Site. You may not be required to provide Personally Identifiable Information to merely browse or view the Site. However, we may, at our sole discretion, collect any Personally Identifiable Information, provided by You or collected automatically as described herein.

 If you're outside of the EU: if you sign-up to receive any free materials, downloads, webinars, recordings, courses, or services from the Company, or purchase any Products and Services from us, you will automatically be added to our email list to receive free email messages from us. You can unsubscribe at any time by clicking "UNSUBSCRIBE" at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, email the Company at info@BetweenSoulfulHearts.com to be unsubscribed from future messages.

 If you're IN the EU: if you sign-up to receive any free materials, downloads, webinars, recordings, courses, or services from the Company, or purchase any Products and Services from us, you will only be added to our email list to receive free email messages from us if you affirmatively consent to receiving such messages. You can unsubscribe at any time by clicking "UNSUBSCRIBE" at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, email the Company at info@BetweenSoulfulHearts.com to be unsubscribed from future messages.

 6. What additional ways do we use your Personally Identifiable Information?

 When using the Site, Content, or Products and Services, we may use the Personally Identifiable Information that we have collected from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication (typically by email), browse the Site, or use certain other Site features in the following ways:

 •   To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

a.   To improve our Site in order to better serve you.

b.   To allow us to better serve you in response to your customer service requests.

c.   To administer a contest, promotion, survey, or other Site feature.

d.   To quickly process your transactions on and for the Site, Content, and Products and Services.

e.   To send periodic emails regarding the Site, Content, and Products and Services.

f.   To tailor social media (i.e., Facebook, Instagram, etc.) advertisements to you.

g.   To tailor any and all communique to you and/or your social media audiences, contacts, subscribers, friends, followers, and connections.

We reserve the right, at our sole discretion, to monitor, remove, restrict access to, cancel, omit, or unregister any user, content, or participation in any interactive area, program, or communication channel that we deem inappropriate, unlawful, harmful, or inconsistent with our standards, without notice.

7. Do we share your Personally Identifiable Information with anyone?

 We do not sell, trade, or otherwise transfer to third parties your Personally Identifiable Information, except as follows:

a. In order to comply with an investigation, law enforcement inquiry, government entities, courts, or other third parties as required or allowed by applicable law, such as for legal and/or safety purposes.

b. Third-party service providers that provide products, tools, platforms or services to us, such as email-list building, website management, customer service, account maintenance, and performing other activities and services related to the management and running of our company.

c. Social media platforms such as Facebook, Instagram, Twitter, Pinterest, and other similar sites that offer functionalities and services through our website (i.e., pinning an image to Pinterest, sharing a link to Facebook). If you use those functionalities on the Site, your information will be shared with those platforms to complete those functions and activities.

d. Third-party advertising purposes, such as advertising on social media platforms (i.e., Facebook, Instagram and other similar sites) to track and categorize your interests and behavior on our Site for the purposes of marketing and advertising to you. We share information with these companies, and these companies may collect information, including your actions taken on the Site, through tracking methods such as Cookies. These third parties may also possess or get information about you from your behavior/actions: directly with the third parties; on/from other websites, mobile apps, or companies that the third-party companies work with; or from your interactions with advertisements the third-party companies show you. The information that these companies collect or that we share may be used to customize or personalize the advertisements that are displayed to you.

We may disclose your Personally Identifiable Information to our subsidiaries, contractors, subcontractors, assigns, affiliates or successors in interest when necessary to carry out our business functions.  This may include website hosting partners and other parties who assist us in operating our website, email service, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If you disclose your Personally Identifiable Information to any third parties through our Site, Content, Products and Services, or any interactive areas described herein, Company is not responsible for any unauthorized uses by that third party. 

 The Site does not make use of third-party behavioral tracking, and We are not responsible in any way for attempts by third parties to track behavioral or personal information.

 8. How do we protect your Personally Identifiable Information?

We aim to make your visit to our Site as safe as possible. The Site uses commercially acceptable methods of security protection to protect your information, and may use, when we deem appropriate, such as Sitewide HTTPS/SSL, WAF, MFA/2FA, Automated Updates, Backups, Data Sanitization or other methods we may deem fit for maintaining site security and for protecting your data. The Site is scanned for security breaches using Vulnerability Management, Endpoint Detection and Response (EDR), and Extended Detection and Response (XDR), or any software and scans that improve site security.

We also use an SSL certificate and never transmit your credit card information by email.

Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the Personally Identifiable Information confidential. By viewing, using, or purchasing on or from the Site, you acknowledge that Company may access your Personally Identifiable Information.

In addition, all sensitive credit card or payment information you supply is encrypted via Secure Socket Layer (SSL) technology. We may accept payments using a gateway provider such as PayPal, Woo Commerce, Square, Stripe, Shopify, or other providers as we deem appropriate. We implement a variety of security measures when a user places an order to maintain the safety of your Personally Identifiable Information. These transactions are processed through a gateway provider and are not stored or processed on our servers.

 9. Do we use 'cookies' or social media pixels?

Cookies. We, and third parties as described in Section 7 herein, use cookies and collect information from the computer, mobile phone, or other device you use to access the Site, read our emails, or view our advertisements. This information is automatically collected. Cookies are small data files that a site or its service provider transfers to your computer's hard drive through your Web browser (if your browser settings allow) that enable the site or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services, personalize your experience, and better understand customers’ preferences for our marketing, communication, product development, and business purposes. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

While you may disable the use of cookies through your browser’s settings or options page, you may lose some of the features and functionality of the Site, Content, Products and Services, as cookies are necessary to help track and enhance your experience on the Site.

Pixels. The Company may use media pixels to track visitors to the Site so we can tailor our advertisements, marketing, communication, product development, and for other business purposes towards those visitors on various social media platforms, including: Facebook, Instagram, YouTube, TikTok, WhatsApp, Messenger, LinkedIn, X (Twitter), Medium, Snapchat, Pinterest, Twitch, Tumblr, Reddit, Discord, Threads, Mastodon, Bluesky, Lemon8, Quora or other social media sites or platforms as we deem appropriate. The Company reserves the right to use pixels in accordance with the terms of the social media platform.

 10. Third-Party Links:

Occasionally, at our discretion, we may include or offer third-party products, services, or links to articles, blogs, sites on our Site. These third-party sites may or may not have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites or their privacy policy (or lack thereof). Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about any issues you experience with linked-to sites by emailing us at info@BetweenSoulfulHearts.com.

 11. Password Privacy:

While using the Site, Content, or Products and Services, you may create a username and password for login. It is your responsibility to keep the username and password safe. You are also responsible for any actions which occur through the use of your username and password, whether completed by you directly or through the use of your account. You shall notify us immediately by email at info@BetweenSoulfulHearts.com of any unauthorized use of your login information or any other security breach. Please log out at the end of each session to prevent any unauthorized use of your account or login information. 

 You agree not to share your username or password, or other login information with anyone other than yourself. We are not responsible or liable for any loss or damages as a result of your failure to protect your login information or your unauthorized sharing of same.

 12. Google Ads & Analytics:

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for you. We are not currently using Google Ads on the Site, although this may change in the future.

We have implemented the following through Google Analytics: Demographics and Interests Reporting.

 We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

To Opt-Out of Google Ads: You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

 13. California Online Privacy Protection Act (“CalOPPA”):

CalOPPA stretches well beyond California to require any person or company that operates websites collecting Personally Identifiable Information from California users to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. Read more about CalOPPA here.

 Pursuant to CalOPPA, we agree to the following:

  1. Users CANNOT visit our site anonymously.


  1. There IS a link to this Privacy Policy on the footer.


  1. Our Privacy Policy link DOES include the word 'Privacy' and can easily be found on the page specified above. It is titled "Privacy Policy" very clearly.


  1. You will be notified of any Privacy Policy changes on our Privacy Policy Page (see bottom “Updated On” date).

 14. Children’s Online Privacy Protection Act (“COPPA”):

 We do not market our Site, Content, and Products and Services to children under the age of 18. If you are under the age of 13, immediately STOP and do not use, view, purchase, or otherwise browse the Site, Content, or Products and Services. If you are younger than 18 years old, you are not permitted to enter any Personally Identifiable Information on this Site.

 If you are a parent and you believe your child under the age of 18 has provided us with Personally Identifiable Information, please contact us immediately to have it removed by emailing us at info@BetweenSoulfulHearts.com. 

 15. Fair Information Practices:

In order to comply with Fair Information Practices, we will take the following responsive action, should a data breach occur:

 We will notify you via EMAIL within 120 business days of any known breach.

16. CAN-SPAM Act of 2003:

The CAN-SPAM Act is a U.S. law which establishes rules for commercial email messages, gives you the right to stop certain commercial emails from being sent to you, and outlines certain penalties for commercial entities or persons who violate the law.

  1. We collect your email address and name so we can:


  1. Send information, respond to inquiries, and other requests or questions.

  2.  Process orders and to send information and updates pertaining to orders of a course, product, or service.

  3.  Send you additional information related to your course, product or service.

  4. Market to our mailing list or continue to send emails to you after the original transaction has occurred.

  5. Email you a newsletter with free information and advertising certain products, services, and courses we offer.

  1.  In accordance with the CAN-SPAM Act, we agree to the following: 

i.   We WILL NOT use false or misleading subjects or email addresses.

ii.   We WILL identify the email message as an advertisement in some reasonable way.

iii.  We WILL include our business mailing address or physical address in our emails.

iv.   We WILL monitor third-party email marketing services for compliance if we use an email service to send our emails to you.

v.   We WILL honor opt-out and unsubscribe requests in a timely manner.

vi.   We WILL allow users to unsubscribe by using the appropriate link at the bottom of each email.

TO UNSUBSCRIBE:

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@BetweenSoulfulHearts.com or follow the instructions at the bottom of any email you receive from us, and we will promptly remove you from future correspondence(s). However, unsubscribing from one list or set of emails may not unsubscribe you from receiving ALL future emails from us. If you experience any problems unsubscribing, please email info@BetweenSoulfulHearts.com and we will promptly handle your removal.

 17. Your General Data Protection Regulation ("GDPR") Rights

If you are located within the European Union (“EU"), you are entitled to certain rights under the GDPR. You have the right to:

 a.  Know how long we'll keep your information. We'll keep your personal information until the earlier of: (1) you either ask us to delete your information or (2) the Company decides it no longer needs the data and the cost of retaining it outweighs the value to keeping it.

b. Access, rectify or erase your personal information.

c. Withdraw your consent to the Company's processing of your data, which shall have no effect on the lawfulness of the processing of your personal information prior to your withdrawal.

d. Lodge a complaint with a supervisory authority that has jurisdiction over GDPR issues.

e. Provide only your personal information which is reasonably required to enter into a contract with us. The Company will not ask for your consent to provide unnecessary personal information on the condition of entering into a contractual relationship with the Company.

18. Intellectual Property & Use Restrictions

You are prohibited from copying, reproducing, distributing, publishing or republishing, uploading, posting, performing, and transmitting any and all content, materials, and information provided on this Site, including Content and Products and Services, which is the protected intellectual property of the Company. Continued use of the Site, Content, and Products and Services indicates specific performance consistent with the terms herein.  Unauthorized use will result in legal action.

19. Professional Disclaimer

Public communications by Company, its employees, Dr. Diane Robertson, and any other representatives of Company, including but not limited to those is interactive areas, emails, blogs, virtual discussions, bulletin boards, and virtual calls, are provided for educational, informational, and entertainment purposes only, and are not a substitute for professional psychological treatment and care.

Communications do not constitute therapy, treatment, diagnosis, assessment, or the establishment of a clinical or therapeutic relationship with Dr. Robertson or her representatives. Nothing connected to your use of the Site, Content, and Products and Services, shall constitute the creation of a patient-doctor relationship, and Company owes no duty of care or confidentiality to you in the course of your use of the Site, Content, and Products and Services. We do not respond to, or address, individual clinical situations through any means, including comments, messages, or public forums. If you believe yourself to be in need of psychological or medical treatment, cease using the Site, Content, Products and Services, and seek the appropriate care from a medical professional.  

20. Professional Rights

The Company and its staff, Dr. Diane Robertson, and her representatives reserve the right to discuss, interpret, opine about, and disseminate information derived from any information that you share in the course of using the Site, Content, and Products and Services, and well as information from her professional experience, scientific research and theory, and continuing education.

21. Conduct and Legal Protection

Differences in interpretation, understanding, implications, or conclusions regarding information presented do not constitute misconduct, ethical or otherwise, as it is drawn from professional experience, anecdotal experience, empirical, scientific, or research-based data.

Any attempts to harass, intimidate, defame, or damage the professional reputation of Company, its employees, and Dr. Diane Robertson, including misuse of reporting systems or misrepresentation of content, will be documented and pursued through appropriate legal and regulatory channels.

All information provided in the Privacy Policy, Disclaimer, and Terms of Use constitute legally binding terms. You hereby acknowledge that you have read and agree to all Site Policies prior to using the Site, Content, and Products and Services, or registering for any course or program.

By accessing the Site or enrolling in any course, program, or offering, including but not limited to the “LIFE BETWEEN YOU: Guidance From Your Journey Together” program, you acknowledge that you have read and agree to all terms contained within these Site Policies.

18. Disclaimer and Terms of Use

Please also read our DISCLAIMER  and TERMS OF USE  or visit www.BetweenSoulfulHearts.com before viewing or using the Site. Those documents are hereby incorporated by reference. By continuing to access or use the site, you agree to these terms and accept responsibility for how you use its content and information.

Contacting Us:

If there are any questions regarding this Privacy Policy, you may contact us using the following information:

The Aligned Journey, Inc., dba Between Soulful Hearts

Website: www.BetweenSoulfulHearts.com

Mailing Address: P.O. Box 6248, Delray Beach, FL 33482

Email: info@BetweenSoulfulHearts.com

Updated On: 10/06/2026